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Privacy Policy
General
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nalawills.co.uk (the “Site”).
Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. We do not store credit card details, nor do we share customer details with any 3rd parties.
We hate spam as much as you do. We will never send you any unsolicited e-mail.
We will only contact you to answer your queries, send you your order confirmation or follow up emails, contact you about any issues with payment or your order & to inform you about changes to your account. We will not contact you by e-mail anytime else.
Security
When you place an order on our website, your credit card numbers are encrypted using encryption by PayPal.
Your credit card details are only decrypted after they reach PayPal’s systems, where they are then automatically processed, and your card charged. They are not held in clear text on any website, so it is not possible for your details to be stolen during a transaction.
We at Nala Wills never receive your complete credit card details or keep such information anywhere in our systems.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or any enquiry, please contact us by e mail at [email protected] or by mail using the details provided below:
Refund
Returns
Nala Wills has a 30 days policy, and we would be unable offer you a refund or exchange If 30 days have gone by since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Nala Wills Ltd, 194 Rainbow road, Sladegreen, DA8 2EQ
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Nala Wills Ltd, 194 Rainbow Road, Sladegreen, London.DA8 2EQ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.