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Terms & Condition

Introduction

1.1 www.nalawills.co.uk (“we”, “us” or “our”) provides the services available on the site to you subject to the following terms and conditions (the “Terms and Conditions”). By accessing or using the site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1.2 If you have any questions regarding the website or these terms and conditions, you can contact us at:

Email: [email protected]

Tel: 02034887498

Scope

These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of products to consumers. You must read and accept all the terms and conditions contained in this agreement prior to buying products from us.

2.1 Please also review our Privacy Policy, which form a part of these Terms and Conditions and govern your visit to the Site, so that you may understand our privacy practices.

Order Acceptance

3.1 All orders placed by you are subject to our acceptance. We reserve the right at all times and in our sole discretion to refuse to accept an order for any reason and without liability to you.

3.2 After you have placed the order with us, we will send you an order acknowledgement by email with your order number and details of the product you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the product you have ordered are available and have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds.

Order Placement

4.1 You may browse our website without registering but when you place your first order you will need to register with us and complete certain fields on our order form, including an email address.

4.2 You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorised use of your username and password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website.

4.3 Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors.

4.4 If items shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you the items as shown.

4.5 We reserve the right to change at any time and without any previous notice the items offered on our website.

4.6 It is expedient that you check carefully the quantity of products you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.

Descriptions and Product Information

5.1 We have made every effort to represent the colours of our products and its packaging as accurately as possible. However, due to differences in monitors we are unable to guarantee that the colour you see on your monitor will reflect the true colour of the product and its packaging. If you have any questions about the product you may of course contact us. To contact us, please refer to our contact us page.

5.2 nalawills.co.uk warrants that the products that you buy will at the time of delivery to you correspond to the description given by us.

5.3 You warrant that except with the advice of a qualified medical adviser or health professional you will not purchase any product from us for use by a person (including yourself) who has previously suffered or experienced any reaction or intolerance to any product placed upon the skin.

Prices

7.1 All prices on the website are quoted in pounds sterling (£). They include VAT payable but exclude delivery charges, which are detailed separately.

7.2 Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any import duties that may be applicable for deliveries within their own countries.

7.3 We may change the prices on the website at any time and without any notice.

7.4 We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower or higher than that quoted, we will contact you to ask if you still want to order the product.

Payment Terms

You confirm that the credit card/debit card that is being used is yours or that you are authorised to use it. All credit /debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note that your bank or card issuer may charge you as a result of our processing your credit /debit card payment in accordance with your order. Nalawills.co.uk has no responsibility for such charges.

Delivery

Where we ship to
9.1 We sell and ship to customers in the UK. We accept orders from and deliver to customers outside of the UK and Europe on request only, subject to specific agreement and acceptance of our quotation for postage and packaging.

How long will my order take to ship?
We create many of our products to order and aim to dispatch within 5-7 working days (if not sooner but this may increase in peak periods!). Where there is a delay in the supply of products, we will advise you as soon as possible. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

Delivery Information
9.2. Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect.

9.3 Please note that we cannot deliver to PO boxes as there are some delivery restrictions on where we can deliver.

9.4 We will deliver the products following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies, we do not accept any liability for delayed delivery caused by any third party.

9.5 Successive orders may be joined and delivered in one parcel.

Delivery Charges

What are your delivery fees?
We send all our UK orders via Royal Mail 1st Class – the cost is £1.99
Note, an additional charge may be incurred for certain items. This will be displayed at checkout.

How will I know my order has shipped?
You will receive a notification as soon as your order has been shipped. Keep an eye on your junk folder, just in case!

Deliveries out of UK
How long will my order take to ship?
We create many of our melts to order and aim to despatch within 5-7 working days (but often within 48 hours, dependent on how busy we are).

How will I know my order has shipped?
You will receive a notification as soon as your order has been shipped. Keep an eye on your junk folder, just in case!

Returns & Exchange Policy

28 day returns guarantee

11.1 We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unopened and unused within 28 days of the date of despatch. The date the items were despatched to you by us will be detailed in the documentation with your order. Please ensure that all items are returned in their original packaging with their labels intact.

11.2 You must inspect all products delivered to you immediately on receipt and in any event within three days of delivery.

11.3 You must within three days of delivery notify us of any alleged defect, shortage or other shortcoming in the products which shall otherwise be deemed to have been delivered in accordance with your order.

11.4 If you properly reject any product which are not in accordance with the contract between us you must nevertheless return the goods to us post-paid.

11.5 The refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the products.

Returns Procedure

12.1 When returning products, please include your order number, full name and reason for return.

12.2 Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us. Please note because we are a small business, we are unable to accept an item for refund if it has been used or damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office

Please return your parcel to:
Nala Wills Ltd
194 Rainbow road,
Sladegreen,
London. DA8 2EQ

Please note we are unable to offer refund for any damaged or used items.

12.3 If returning items in an order where the initial order qualified for a free gift the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.

Distance Selling Regulation

13.1 Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 you have a right to cancel orders for items purchased from our website within a statutory cooling-off period. This is normally 7 working days from the day after the date on which the item in question was delivered.

13.2 To cancel your order, please provide us with a reason via email, in each case within the statutory cooling off period and giving details of the items ordered, the order number and (where appropriate) their delivery date.

13.3 If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above.

13.4 Please note you are responsible for the costs of returning the items to us unless we delivered it in error.

Title, Risk and Limitation of Liability

14.1 Title of the products will be transferred to you on delivery.

14.2 Once a product has been received by you, all risk of damage to or loss of the items bought by you will pass to you.

14.3 To the full extent allowed by law you accept and agree that we shall not be liable to you or to any other person for any loss or damage (including consequential or indirect loss or damage), loss of revenue or profits (howsoever described) whether direct or indirect howsoever caused and arising out of your use of our website and from any product you use.

Trademarks, Copyright, Intellectual Property

15. Trademarks, Copyright, Intellectual Property
The Nala Wills’ trademark remains the exclusive property of Nala Wills Limited and as such is protected by international and UK copyright and other intellectual property laws.